AI Phone Assistant for
Travel Agencies
Answer Every Call. Guide Customers Toward Booking. Never Lose High-Value Travel Requests.
Travel agencies operate in a highly competitive market. In many cases, several agencies offer the same or very similar travel deals, which means customers have plenty of options. If they don’t get an answer right away, they can easily call another agency and continue their search elsewhere.
CallMagi helps travel agencies capture these opportunities at the right moment. It answers incoming calls, provides clear information, handles common questions, and helps customers move toward a decision while their interest is still high.
Key benefits
Answers Customer Questions Instantly
Travel customers often need quick answers about destinations, dates, prices, hotels, meal plans, baggage, travel documents, children’s conditions, or other trip details. CallMagi provides clear and consistent information based on the details you provide.
Helps Convert Calls Into Bookings
One phone call can represent a booking worth hundreds or even thousands of euros. When a customer calls, they are often already close to making a decision. CallMagi ensures they receive the information they need immediately — before they turn to a competitor.
Handles High Call Volumes
Promotions, seasonal offers, last-minute deals, and peak travel periods can generate several calls at the same time. CallMagi can handle up to 100 calls simultaneously, helping your agency manage high demand without losing inquiries.
Collects Key Travel Request Details
CallMagi can gather the most important information from the customer, such as destination, travel dates, number of travelers, budget, hotel preferences, trip type, and contact details. Your travel consultants receive structured information and can prepare a relevant offer faster.
Supports Customers During Travel Disruptions
If a flight is delayed, cancelled, or otherwise affected, CallMagi can help receive customer calls, collect passenger information, and pass it to your support team in a clear, structured format. This helps your agency respond faster and reduce pressure on staff during stressful situations.
Why choose
- Fewer lost customers due to missed calls
- Faster response to high-intent travel inquiries
- More opportunities to turn calls into bookings
- Better handling of peak call volumes without extra staff
- Structured customer information for faster offer preparation
- More efficient support during flight delays, cancellations, or travel disruptions
How it works
1. Forward Your Calls to CallMagi
Incoming customer calls are forwarded to the CallMagi agent. Setup is simple and requires no additional hardware.
2. CallMagi Answers and Consults Customers
When a customer calls, CallMagi answers instantly and provides information about travel offers, dates, prices, hotels, meal plans, baggage, and other relevant conditions.
3. Guides the Customer Toward the Next Step
CallMagi does more than answer questions. It leads the conversation toward the next action — submitting an inquiry, receiving an offer, or moving closer to booking.
4. Collects Travel Request Details
During the call, CallMagi can collect essential information such as:
- destination
- travel dates
- number of travelers
- budget
- preferred hotel or trip type
- customer contact details
- booking number
5. Sends the Information to Your Team
All collected details are passed to your travel consultant in a clear, structured format, so they can quickly prepare an offer or follow up with the customer.
6. Handles Peak Call Demand
When many customers call at the same time, CallMagi can handle up to 100 calls simultaneously, ensuring travel inquiries are not lost during busy periods.
7. Helps During Travel Disruptions
If a flight is delayed, cancelled, or affected by other issues, CallMagi can answer customer calls, collect passenger information, and forward it to your support team for further handling.
More Travel Bookings. Fewer Lost Customers.
CallMagi helps your travel agency stay available when customers are ready to buy. From the first question to booking support or travel disruption assistance, your customers get fast answers while your team can focus on sales and quality service.