Terms and Conditions of Service

The Services are provided by Callmagi, a Lithuanian legal entity registered in the Republic of Lithuania.

Official company details:

• Company name: MB Callmagi
• Company code: 307543681
• Address: Povilo Matulionio g. 4, Akademija, LT-53348 Kauno r.
• Contact email: [email protected]

2.1. Callmagi provides an AI-based call answering, call routing, call transcription, and related communication automation services intended to assist businesses in handling inbound calls.

2.2. The Services are provided on a software-as-a-service (SaaS) basis and may include integrations with third-party telephony, CRM, or analytics tools.

2.3. Callmagi does not guarantee business outcomes, revenue increases, or conversion rates. The Services are a support tool and do not replace professional, legal, medical, or other regulated human services.

3.1. The Services are intended for business customers. By registering, you represent that you are acting on behalf of a legal entity or as a self-employed professional.

3.2. You must provide accurate, current, and complete information during registration and keep your account details up to date.

3.3. You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account.

4.1. The Services are provided on a subscription basis according to the pricing plans displayed on the Callmagi website or agreed separately in writing.

4.2. Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on the selected plan).

4.3. All prices includes value-added tax (VAT), unless stated otherwise. VAT and other applicable taxes are included in accordance with EU and Lithuanian tax law.

4.4. Callmagi reserves the right to change pricing, plans, or included usage with reasonable prior notice.

5.1. Each subscription plan includes a defined usage allowance (for example, number of calls, call minutes, or credits).

5.2. If you exceed the usage included in your plan, overage fees may apply or the Service may be temporarily limited, depending on your selected plan and settings.

5.3. Where auto-charging or overage billing is enabled, you authorize Callmagi to charge the applicable overage fees using your selected payment method.

6.1. You agree to use the Services in compliance with all applicable laws and regulations, including EU and Lithuanian law.

6.2. You must not use the Services:

• for unlawful, fraudulent, or misleading activities;
• to process calls that violate privacy, consumer protection, or telecommunications laws;
• to transmit harmful, abusive, or discriminatory content;
• to interfere with or disrupt the integrity or performance of the Services.

6.3. Callmagi reserves the right to suspend or terminate access for violations of this section.

7.1. Callmagi processes personal data in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation – GDPR) and applicable Lithuanian data protection laws.

7.2. Details on how personal data is processed, stored, and protected are set out in the Callmagi Privacy Policy, which forms an integral part of these Terms.

7.3. Where Callmagi acts as a data processor on your behalf, the parties shall be bound by a data processing agreement (DPA), incorporated by reference or agreed separately.

8.1. The Services may include call recording and transcription features.

8.2. You are solely responsible for ensuring that callers are properly informed and that all required consents are obtained in accordance with applicable law before using such features.

8.3. Callmagi shall not be liable for your failure to comply with call recording or consent requirements.

9.1. All intellectual property rights in and to the Services, including software, algorithms, trademarks, and documentation, are owned by or licensed to Callmagi.

9.2. Subject to these Terms, Callmagi grants you a limited, non-exclusive, non-transferable, revocable right to use the Services during the subscription term.

9.3. You retain ownership of your content and call data. You grant Callmagi a limited license to process such data solely for the purpose of providing the Services.

10.1. The Services may rely on or integrate with third-party providers (including telecommunication operators and cloud service providers).

10.2. Callmagi is not responsible for the availability, performance, or acts or omissions of third-party services.

11.1. Callmagi aims to provide high service availability but does not guarantee uninterrupted or error-free operation.

11.2. Scheduled maintenance and updates may result in temporary service interruptions.

12.1. To the maximum extent permitted by applicable law, Callmagi shall not be liable for indirect, incidental, consequential, or special damages, including loss of profits, revenue, data, or business opportunities.

12.2. Callmagi's total aggregate liability arising out of or in connection with the Services shall not exceed the total fees paid by you to Callmagi during the three (3) months preceding the event giving rise to the claim.

12.3. Nothing in these Terms limits liability that cannot be excluded under applicable law.

You agree to indemnify and hold harmless Callmagi from and against any claims, damages, losses, and expenses arising from your use of the Services, violation of these Terms, or breach of applicable law.

14.1. These Terms remain in force for as long as you use the Services.

14.2. You may terminate your subscription in accordance with your plan terms.

14.3. Callmagi may suspend or terminate the Services immediately if you materially breach these Terms or use the Services unlawfully.

Callmagi may update these Terms from time to time. Material changes will be communicated in advance. Continued use of the Services constitutes acceptance of the updated Terms.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Lithuania.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Lithuania, unless mandatory EU consumer protection rules provide otherwise.

17.1. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.2. These Terms constitute the entire agreement between you and Callmagi regarding the Services and supersede all prior agreements or understandings.

For legal or contractual questions, please contact Callmagi at [email protected].